Frequently Asked Questions (FAQ)
Q: What service is right for my business?
A: Our Marketing Advisors are trained to create a marketing package that will maximize your Return On Investment (ROI) as well as fit your goals and budget. We work with business growth goals and budgets of all sizes.
Q: How much does it cost?
A: Prices are dependent on multiple factors and the type of services you include in your marketing campaign. We works with every type of budget to fit your advertising needs. We will custom tailor a marketing package that you are able to afford. We strive to be one of the most affordable and cost effective companies for online marketing.
Q: How soon will my ads be uploaded?
A: Most of our clients’ campaigns are uploaded and approved within 24-48 hours. Although, search engines have control over their databases and have guidelines that must be met prior to listing a site. All placement timing depends on the individual search engine. Our team will follow up with you by phone to assure satisfaction.
Q: When can I expect results?
A: The actual timing of our marketing process is often driven by our clients and not by us. So when results start to deliver often varies. Over the years, we have helped thousands of businesses and there are a number of commonalities. Those clients who have achieved the greatest results are those clients who have trusted us to do what we do and have supported our efforts internally and externally. Our expert team of account strategists will continuously review your account to make sure that your marketing campaign is receiving adequate traffic that you need for your growing business.
Q: How do I see how much traffic I’m receiving?
A: Monthly traffic reports are provided to our clients each month. You will automatically receive an email with your campaign’s traffic report to your assigned e-mail address within your account. You may also request a traffic report each month by emailing a request to email@example.com. Please allow up to 3 to 5 business days.
Q: Why can’t I see my own ad on Facebook?
A: “You might not see your ads on Facebook, even if you are a member of the target audience. This doesn’t mean your ad isn’t running, but that other ads may be more relevant to you.” – Facebook Help Center
Q: How do I pause my account?
A: If you would like to pause your account, please email firstname.lastname@example.org at least 7 days prior to your billing date to avoid further billing. Once your account is paused, you will not incur any billing until you reactivate your account. Depending on your business’ industry, you may have your account paused for up to 4-12 months.
Q: How do I cancel my account?
A: If you would like to cancel your account, please email email@example.com at least 7 days prior to your billing date to avoid further billing. Your account will remain active until your full current paid month of service ends. Once your account has cancelled, you will not incur any charges unless your account has a past-due balance.
If you have any questions or concerns, please call your Marketing Advisor or our main number at (877) 990-8090 Monday through Friday between the hours of 9:00AM to 4:00PM(PST).